Policies

Booking & deposits

• A non-refundable deposit is required to secure all bookings.
• Your appointment is only confirmed once the deposit is received.
• The remaining balance must be paid before or on the day of the appointment.

Punctuality & late arrivals

• Please arrive on time for your appointment.
• A 15-minute grace period is allowed.

After 15 minutes, your appointment may be cancelled or rescheduled, and your deposit will be forfeited.

Cancellations & rescheduling

• Cancellations must be made at least 24–48 hours in advance.
• Deposits are non-refundable, but may be transferred once if rescheduled within the required notice period.
• Same-day cancellations or no-shows will require a new deposit to rebook.
• Please inform us beforehand if you do not wish to be photographed.

Payments

• Accepted payment methods: EFT.
• Full payment must be completed before leaving.